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Can artificial intelligence (AI) truly redefine the way customer support technicians use the technical manuals available to them? I believe it can. The transformation of traditional documents, once designed as static catalogs or dry instructions, into dynamic, intelligent assistants is no longer something we can only see in sci-fi films; it's a new reality that is gradually but surely transforming this industry.

Data integration is the process of combining data from multiple sources into a unified system to enable easier analysis, access, and utilization. Timely, secure, and accurate data exchange is crucial for businesses and organizations to coordinate effectively, ensuring our economies function efficiently and at high speed.