Marvel’s New Superhero: A Customer Support Technician with Photographic Memory. Fairy Tale or Reality?
Can artificial intelligence (AI) truly redefine the way customer support technicians use the technical manuals available to them? I believe it can. The transformation of traditional documents, once designed as static catalogs or dry instructions, into dynamic, intelligent assistants is no longer something we can only see in sci-fi films; it's a new reality that is gradually but surely transforming this industry.
genAI for Business: Aftermath of our first independent conference
In October, we organized our first independent conference in the UK. The impressions finally settled. Without exaggeration and false modesty, we can announce that genAI for BUSINESS was a complete hit.
